Lessons Learned

CorporateLeaders Lessons Learned in shared services and outsourcing are submitted by buyers and providers to help stimulate debate on best practices. We are working on getting a blog section tied to the Lessons Learned to continue the debate and increase knowledge sharing.

If you have a Lesson Learned that you would like to submit then please email us or call +32 478 223 711.

 

Lessons Learned in shared services and outsourcing


Senior Management support is critical to transformation success

 

Lessons Learned in shared services and outsourcing


Select the process that will benefit most from transformation, not the one that will be the   least painful to transform 

Lessons Learned in shared services and outsourcing


Do not have expectations on cost savings before measuring your current operational performance

Lessons Learned in shared services and outsourcing


Set clear expectations with all of the stakeholders

 

Lessons Learned in shared services and outsourcing


Select a provider that has a cultural match with your own organisation

 

Lessons Learned in shared services and outsourcing


Understand the provider's business model and what it will take for them to be successful

Lessons Learned in shared services and outsourcing


Set up a formal governance structure to oversee the progress of the engagement

Lessons Learned in shared services and outsourcing


Conduct regular customer satisfaction and benchmarking surveys after the transformation

Lessons Learned in shared services and outsourcing


Communicate with employees early, often honestly and openly

Lessons Learned in shared services and outsourcing


Transformation is ongoing – do not assume that change is over once and for all

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Keep focused on results and maintain momentum for change



Promote the benefits of change to colleagues and internal customers



Understand cause and effect


Be ready to respond quickly to what people say and, most importantly, deliver on what you promise