What's Next for Mature Shared Services?
4th December 2008
14:30 GMT/ 15:30 CET/ 9:30 AM EST 


Claudio Altini

Managing Director, BFP Practice, Europe & Asia Pacific EquaTerra
Claudio Altini is an acknowledged expert in all aspects of Finance and HR functional transformation and leads EquaTerra’s Business and Financial Processes practice for the European and Asia Pacific regions.

He is a leading authority on multi-functional Shared Services with wider expertise in design and delivery of corporate services. Within this he has a particular interest in back office transformation of finance and HR functions.

Claudio’s knowledge has been gained over two decades across both the private and public sectors via extensive international experience delivering solutions for clients in telecoms, automotive, IT, manufacturing, chemical distribution, pharmaceuticals, FMCG, leisure and central government.

He has undertaken projects including sourcing strategy, the design and development of shared service centres and retained functions; design of ‘best practice’ processes; systems selection & implementation, and organisational design and change.

A Business and Accounting graduate and a member of the South African Institute of Chartered Accountants, Claudio trained with PriceWaterhouseCoopers, worked in Industry for a number of years and joined EquaTerra after some ten years with PA Consulting Group.


David McDaniel
GNBS Financial Services Executive


David is a CIMA Fellow, now running the Financial Services tower for Global Nestle Business Services (GNBS) since September 2006. He has been CFO in Nestle Korea for 4 years, and held CFO roles in Joint Ventures in China for 6 years. David has a total Nestle career of 19 years.

GNBS has developed shared service delivery models serving 45 countries, across all continents, employing > 1,500 people. The scope includes AP, AO, AR, Reporting in Financial Services as well as Employee Services, Facility Services and Procurement.


Richard Oosterom

Managing Director Business Process Outsourcing COLT Telecom Group, S.A.

Richard Oosterom, Managing Director Business Process Outsourcing, COLT Telecom Group, S.A.

Richard Oosterom is Managing Director of COLT Telecom GmbH. He has been working in this position since April 2007. Richard has been a member of the management board of COLT Germany since 2006. As of January 1st, 2009, he will start in his new role as Managing Director for Business Process Outsourcing (BPO) of COLT Telecom Group, S.A.

Richard joined COLT in 2002 as Managing Director, Benelux. In the following year, he became Head of European Sales Support and Operations. In April 2005, Richard became Head of Major Business and was responsible for revenue growth in the major customer segment, consisting of corporations with more than 1000 employees. Prior to his engagement with COLT, Richard held several senior positions in the IT industry in Northern Europe (Cap Gemini, EDS).


Karsten Soderberg

Director, CorporateLeaders

Karsten Soderberg has more than 15 years of international executive experiences. He has held various assignments in multinational companies in functions ranging from Global Executive management and leadership, Business Process Transformation, sales & marketing as well as project and program management.

Through his various functional and administrative positions Karsten possess significant and comprehensive experiences in end-to-end business processes, sales management, strategic analysis, organizational revitalization, project management, business transformation, people supervision and coaching.

Karsten holds a Master of Science degree in business administration and management science and a Bachelor degree in the same fi eld. He also holds postgraduate qualifications in The Balanced Scorecard, EFQM – European Foundation for Quality Management and TQM.


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