Nine Ways Leaders Should React To Unexpected Negative Feedback  

22 February 2021:

Human beings are unpredictable, and often, how we see ourselves isn't the same way others see us. This reality seems to be doubly true for individuals who work within a team.

Leaders usually have the most responsibility on their shoulders, and the success of a project relies on their interaction with the team. However, sometimes their rapport with individual team members may be tenuous. This weak connection may eventually lead to a situation where team members voice unexpected negative feedback, throwing off the leader's consideration of how each member of the team sees them.

Below, nine associates of Forbes Coaches Council talk about how a leader should react to these unexpected opinions from trusted team members to keep the team intact and functional.

1. Always Ask For Context

When I receive any feedback, especially surprising feedback, I always ask for context. Feedback is essential for growth, but understanding the when, how, where, and why makes the feedback more rich and meaningful. The Center for Creative Leadership's (CCL) SBI model underscores this, with the S standing for situation, B for behavior and I for impact. Getting all of these makes any feedback helpful. - Dan Ryan.

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Source: Forbes

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