EquaTerra 2Q08 Pulse Survey
25 July 2008:
The 2Q08 edition of the EquaTerra advisor and service provider Pulse surveys reflect BPO and ITO market activity during April through June 2008 and projections for the balance of 2008 and into 2009. Topics explored include:
- Demand and buying patterns, including the impact of the economic downturn on outsourcing demand
- The role of outsourcing in helping organizations respond to opportunities and challenges created by globalization
- Key metrics to employ when developing an outsourcing
- business case and measuring outsourcing success
- Deal scope, pricing, contract value and profitability
- Sales cycles and ramp-up time
- Service provider pursuit and delivery capacity
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Source: EquaTerra
