John Holland
Global Head of Finance Shared Services,
Zurich Financial Services

Most of the change programmes John has been involved with have been transformational and had a multi geography dimension involving project teams from different countries or companies working together. He has been responsible for programmes in many parts of Europe, India, USA and Asia.

John lives in the UK but is currently working out of Zurich.

Martin Rosendahl
Principal consultant, EquaTerra

At EquaTerra, Martin is managing the Nordic Business Process Advisory Practice. From a functional perspective Martin has deep experience in Finance & Accounting, Procurement and IT services
He has experience from assignments covering all aspects of the project lifecycle, including developing the strategic view, market opportunity and business case analysis, design and implementation.

Before joining EquaTerra Martin was a Manager at PricewaterhouseCoopers (PwC) and IBM. When working for PwC Martin was assigned to the European Centre of Expertise with focus on Finance and Procurement Operations Transformation.
Martin has delivered meaningful results to over 30 multinationals including A.P.Moller-Maersk, Coop, Electrolux, Hochtief, Mondi, Skanska, UCB, V&S Group and others.

Martin has a Major in Engineering from Uppsala University in Sweden and Purdue University in USA.
 

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Neil Shepherd has over 10 years of experience of BPO in transformation, solutions, transition and delivery for a variety of clients providing a wide range of services. Neil specialises in improving the performance of BPO functions through effective organisation, processes and the use of technology.  He has particular experience and interest in developing the role of outsource providers to be a partner to the corporation and a creator of value for the business.

He is now Capgemini’s Head of Product Development for BPO and he leads the continuing development of our Global Process Model methodology and BPOpen^TM. Neil also acts as an Engagement Director for Syngenta and is a member of the Europe Management Team.
 

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Carina Smith
Vice President, Capgemini Global BPO Services

Prior to joining Capgemini, Carina Smith worked in sales and general management for Xansa, EDS and Sema in roles spanning BPO, IT Outsourcing and new business start ups. Carina is a German national, multi-lingual and has previously managed German and Spanish businesses.
 

Karsten Soderberg
Director, CorporateLeaders

Karsten Soderberg has more than 15 years of international executive experiences. He has held various assignments in multinational companies in functions ranging from, Global Executive management and leadership, Business Process Transformation, sales & marketing as well as project and program management.

Through his various functional and administrative positions Karsten possess significant and comprehensive experiences in end-to-end business processes, sales management, strategic analysis, organizational revitalization, project management, business transformation, people supervision and coaching.

Karsten holds a Master of Science degree in business administration and management science and a Bachelor degree in the same field. He also holds postgraduate qualifications in The Balanced Scorecard, EFQM - European Foundation for Quality Management and TQM.