The Pandemic’s Impact on the Shift to Reduce Operational Costs and Improve IT Ops Productivity  

11 March 2021:

The COVID-19 pandemic caused an upheaval in IT operations worldwide and forced businesses to reevaluate ways to cut down expenses, the most significant being operational costs. Leaders were challenged with having to operate with skeletal staff and remote teams, while also needing to keep enterprises running 24×7 with virtually no downtime. Let’s look at how the pandemic impacted IT operations and what needs to be done to ensure that enterprises can continue to operate cost-effectively.

Leaner Team Structures to Scale Down Non-Discretionary Costs

The first step organizations took in 2020 was to downsize the contractual resources and variable talent pool deployed in network operations centers to cut back on non-discretionary costs. Leaner teams were expected to perform a similar quantum of work, which in turn emphasized the need to move to greater automation in IT operations management (ITOM).

Going forward, the challenge will be to attract the right talent, do more with less, and introduce automation in business processes to make do with smaller teams. To help reduce the operations workforce, there is growing interest in intelligent tools for notification and escalation, artificial intelligence and machine learning (AI/ML) solutions that minimize alert fatigue and automation of ticketing workflows via IT service management (ITSM) integrations. Further, some amount of in-house work can be shifted to consultants and contractors on an as-needed basis, so the resource is no longer on the payroll after the project completes.

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Source: Global Trade

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