European IT outsourcing spend up in 2020 after cloud boost  

15 April 2021:

Organisations in Europe spent over $20bn (£16.4bn) on IT and business process outsourcing in 2020. Boosted by increased cloud take-up, this was a 7% increase on the previous year.

According to the latest figures from ISG, which records all deals worth $5m or more, total global spend reached $59.8bn last year, also up 7% on 2019.

Like Europe, where the total value of cloud-based as-a-service contracts saw the biggest growth in terms of value, reaching over $8bn following a 15% increase, global as-a-service deals rose by 17% to about $33bn.

In the final quarter of 2020, a period marked by the Covid-19 pandemic, the Europe, Middle East and Africa region saw a record quarter for spending, with $6.2bn in contract value.

IT outsourcing – traditional IT services contracts for which an organisation hires an outside service provider – represented more than half of the total value at $3.6bn, but cloud-based as-a-service deals jumped in value by 25% compared with the equivalent period in 2019, totaling $2.2bn.

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Source: Computer Weekly

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