CIOs Must Collaborate to Spark Transformation  

29 May 2014:

"Don't boil the ocean," was the advice David Thompson, CIO of Western Union, offered at CIO Perspectives San Francisco this week. "If you wait three years to deliver value, the business will lose interest."

Instead, he said, show the results-focused business you can regularly provide value through smaller projects, quick wins and continuous improvement.

Thompson, who joined the 162-year-old company in late 2012, told the room of senior IT executives that they have the unique opportunity to spark business transformation but can only reach that goal through key partnerships with business leaders and by finding and keeping the right talent.

Echoing the importance of talent that aligns with your company's goals was Chris Morgan, executive coach and founding principal at Morgan Alexander. The war for talent is "mission critical," but CIOs can tap into high potential employees already at their companies instead of looking for outside candidates.

Morgan said nurturing in-house talent means "regular, frequent, ongoing coaching," and CIOs need to move away from the traditional model of yearly performance reviews. HR departments will take a back seat and let CIOs take the lead on talent development. "Investing in talent is not resisted and not looked at like cost cutting," he said, adding that CIOs should reward employees not just for their accomplishments but for their commitment to doing the best job possible.

Talent is among the top disruptors for CIOs as well as CMOs. "Inside their own organizations [CMOs] have a huge problem of acquiring new talent," said Donovan Neale-May, founder and executive director of the CMO Council. "Some are going to the IT department to see if they can recruit them to come into marketing."

Source: CIO

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