5 strategies to deliver customer service in information technology  

3 March 2021:

Digital transformation put the need for outstanding customer experience at the top of the IT agenda. In fact, CIOs listed customer experience as the top priority for their transformation initiatives, according to the 2020 CIO Priorities Report from software maker Flexera.

But many CIOs are putting that same energy into delivering a great experience to another critical constituency -- the employees within their organization -- explaining that the tumultuous events of 2020 reinforced the need for IT to provide the same outstanding service and exceptional experiences to workers that they seek to give to external customers.

"It's about providing what users need, when they need it [and] in the way they need it as best you can," said Mike Bourque, vice president of information technology services and CIO at Boston College.

However, achieving that objective is no easy feat. Here, several experts offer five strategies for delivering outstanding customer service in information technology.

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Source: TechTarget

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