HR Transformation: Maintaining the balance  

3 June 2008:

HR transformation projects involve the adoption of new service delivery models which reduce cost through the establishment of in-house shared services centres (SSCs), the streamlining of HR transactional processes or outsourcing part of or all of their transactional HR activity.

As organisations make these changes, they need to also look at the strategic roles that HR business partners and HR centres of expertise will play, understanding how they will maximise the return on their investment in these roles.

Based on our work helping multiple organisations achieve value through transforming their strategic HR functions, we offer three pieces of advice for those managing such changes:


  1. Maintain balance: ensure that the strategic HR organisation receives as much focus as the transactional organisation
  2. Re-focus and up-skill: business partners and centres of expertise need to be helped to play their new roles effectively
  3. Keep it fresh: take regular health checks to ensure that the intent and vision for the HR organisation remains clear


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