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HR Shared Services FAQ
8 April 2009:
HR Shared Services FAQ
1. What is HR Shared Services?
Shared Services is a business strategy aimed at improving the efficiency and cost of administrative services delivery. The philosophy behind this service is to leverage human resource competencies of one organization to deliver services across the enterprise resulting in an increase in organizational performance, efficiency, and customer service levels of the enterprise.
2. What are the benefits of utilizing HR Shared Services?
By providing the right resources faster, friendlier and easier, we empower you to concentrate on your core mission, boosting your organizational performance.
With a carefully crafted and implemented Shared Services program, significant benefits may be achievable. These include:
- Standardized, streamlined and, where feasible, fully automated processes.
- Optimizing HR resources within your organization to focus on assisting the execution of the organization’s business strategy.
- Costs may be reduced through the economies of scale from centralization of services, reducing expenses, and avoiding duplication of effort.
- Utilizing over a hundred SPA’s HR experts to gain economy of scale for your HR needs.
3. What areas does HR Shared Services focus on to assist my HR department?
- Talent Acquisition Services
- On-Boarding and Off-Boarding
- Employee Relation Support
- Compliance
- HRIS, Compensation, Benefits
- Human Capital Development
- Organizational Effectiveness
Every HR department may be different and SPA’s HR Shared Service can accommodate most services. To determine how we can assist you call to arrange a consultation with one of our team members. Nikki Champagnie, Director of HR Shared Services at 404-657-2527 or Ron Shultis, Assistant Commissioner at 404-657-0581.
4. How long will it take to implement HR Shared Services within my organization?
On average it may take up to 90 days to implement HR Shared Services. The time frame will depend on a several factors for a smooth and effective transition.
5. Will there be a primary person or team the HR staff, employees, and managers can talk to or get assistance once HR Shared Services is implemented?
Yes, in order to manage your services most effectively and to provide you with continuity, we provide a Shared Service Liaison and the HR Service Team who can assist your organization.
6. How will our organization know if it is ready for Shared Services?
Senior leadership, HR, and other strategic leadership should candidly discuss the organizations readiness to move forward with a Shared Services strategy. Click on the Shared Services Readiness link and review the tools available to determine if your organization is ready.
7. After an organization joins Shared Services, what does the HR Director do for the organization?
Once an organization and SPA have embarked on a Shared Service partnership the organization will continue to be responsible for setting their own HR strategies, policies, and other key activities while SPA will ensure the services it provides align to those strategies and policies. Generally speaking, an organization’s HR will perform strategic activities such as:
• Workforce planning
• Succession Planning
• Recruitment strategies
• Managing the critical staffing process
• Compensation strategy
• Consulting with managers about policy and staffing issues
• Organizational Effectiveness
8. If the agency is on a manual leave system, how does that agency move to an automatic system for leave transactions?
SPA has a partnership with Kronos and has invested in the implementation and licensing cost for the automated leave management system. An organization would only invest in the licensing per employee through the existing SPA agreement with Kronos which will results in a significant savings to the organization.
9. What is the cost?
The investment an organization will make towards a Shared Service strategy will be determined on several factors. For instance, the size of the organization, its current systems, processes, the organization’s administrative integrity and the services requested all play a significant role in the initial and long term investment.
