Five lessons the pandemic has taught us about the future of work  

8 February 2021:

Given the tidal wave of disruption that we have experienced over the past 12 months, speculating about the future of work seems brave – after all, nobody could possibly have predicted the events of 2020.

But in the way COVID has shaken our work lives to their foundations, while also often bringing out the best in us at work, I think there are some strong clues as to how we can see the future of work shaping up. And the good news is, that – while technology and automation will play a big part – it seems likely that future workplaces will be even more reliant on essentially human qualities than they were before.

What is the future of work?

COVID-19 has profoundly impacted businesses, wherever they are in the world and in whatever sector they operate. A recent Gartner survey of over 800 HR leaders found certain trends coming out of the COVID-impacted workplace that certainly chime with us at DHL: namely the increase in the number of remote workers, the prioritization of resilience, and the renewed focus on crisis response.

But in addition to those, I want to throw into the mix some thoughts on the lessons that COVID has taught me about how the future of work could look – certainly at DHL Supply Chain, and probably more widely.

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Source: the HR Director

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