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BBC HR outsourcing deal still experiencing problems
19 August 2008:
The BBC signed the 10-year deal with provider Capita in February 2006 in a bid to save £50m and streamline HR services such as recruitment and pay administration. But there have been ongoing reports about poor service, and union complaints that the deal is not working for staff.
Speaking exclusively to Personnel Today, Kelly admitted the deal was not running smoothly, but insisted he was determined to make it work.
"Any outsourcing contract has its challenges," he said. "But both the BBC and Capita are absolutely committed to addressing these and we have a big programme in place to change and simplify our processes, taking out duplication and overlap."
Kelly - who joined the BBC almost two years ago from communications giant BT - said he was "reasonably confident" that the corporation would begin to see real benefits in the next 12 months. He was spending up to 25% of his time on making the contract work, he added
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Source: Personnel Today
