Karsten Soderberg
Director, CorporateLeaders

Presentation

Nathalie De Wachter, Finance Director for European Medium-Sized Affiliates, Eli Lilly
 

How should business and finance transform to survive and thrive in todays environment

• The business environment - can we survive?
• Lilly's approach to the challenge - changing our business model
• Finance outsourcing: implementation learning and early results - thrive?

Case Study 

Bill Cowie, VP Finance Transformation & Business Services, Tetra Pak International SA. 

• Innovations in transition methodology
• Process based delivery
• Continuous improvement and transaction based pricing
• Governance and its evolution

Jon Bell, Engagement Director for SKF and Tetra Pak – Capgemini BPO Services

Executive Briefing:
Performance Optimization in Shared Services and Outsourcing

• Importance of performance success for shared services and outsourcing engagements
  
• Strategies to ensure continuous improvement and not just one-off improvements
  
• Measuring performance improvements - distinguishing between efficiency (doing things right) and effectiveness (doing the right things)
  
• Roles of effective talent management
  
• Leveraging technology to improve performance

Adriano Cito, Region Controller Europe, Africa and Middle East & Director FSSC, JohnsonDiversey 

Case Study and Interactive Discussion:
Captive Shared Services versus Outsourcing

Speaker: Harry Wauters, Director, Global Financial Shared Services Centers, International Paper

• International Paper Company
  
• International Paper’s global financial shared services centers
  
• Drivers for outsourcing
  
• Outsourcing versus captive
  
• Must have in your contract

Executive Briefing 
What's Next for Shared Services 

Moderator:  Karsten Soderberg
Director, CorporateLeaders

• The evolution of shared services
• The next steps: Challenges and options
• Scope expansion and performance improvements
• Outsourcing options
• Commercializing shared services

Jürgen Maul, Head of Finance and Accounting Services, Bayer Business Services

Performance: Capacity to Change
Tim Vermeire, Still Movin

Interactive Discussion 

Executive Briefing:
Driving Innovation in Shared Services and Outsourcing

Moderator: Dr. Sören Dressler
Professor of International Management Accounting, University of Applied Sciences, Berlin; Director, Offshoring Institute

• New technology and further automation – How to understand which technology is right for you
• More client focus through comprehensive charging models – What are the state-of-the-art charging models
• Creating the Center of Competence – How to stimulate innovation through bundling of competencies
• Products vs. process orientation – How should the service offering be structured

Executive Briefing:
Lessons Learned from Servicing Outsourcing Clients - The Providers’ Side of the Story

Moderator: Kit Burden, Partner and Head of Technology, Sourcing and Commercial Group, DLA Piper

• What works best before and during contract
• Continuous improvement, transformation and value add
• What to avoid - during due diligence, in negotiations, in transition, in governance and during steady state
• What can both customer and service provider do to learn from the past and maximize the chances of future success?
• A successful relationship (and why)

Executive Briefing:
Best Human Capital Management Practices in Business Transformation

• HR basics to drive change successfully
• Making change fun
• Importance of open communications and involvement
• HR operations or HR management
• Recruiting professionals as managers or managers to manage professionals
• Dilemmas within flat organizations

John Hall, Senior Vice President, DSM Business Support