Transformation (r)Evolution

24 March 2009

 Finance Transformation


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Monday 23 March 2009 (Pre-conference day)
18:30 – 19:30 Provider Clinic: Q&A with Sponsors
19:30 – 21:00 Pre-Conference Networking Cocktail
Tuesday 24 March 2009 (Main conference day)
08:00 – 08:45 Registration & Welcome Coffee  
08:45 – 09:00 Chairman Welcome Address

Karsten Soderberg

Karsten Soderberg
Director, CorporateLeaders

09:00 – 09:40
Global Corporate Finance Strategy  


Nathalie De Wachter, Finance Director for European Medium-Sized Affiliates, Eli Lilly


How should business and finance transform to survive and thrive in todays environment

  • The business environment - can we survive?
  • Lilly's approach to the challenge - changing our business model
  • Finance outsourcing: implementation learning and early results - thrive?
09:40 – 10:20
Finance Outsourcing Evolution

Case Study 

Bill Cowie, VP Finance Transformation & Business Services, Tetra Pak International SA. 

  • Innovations in transition methodology
  • Process based delivery
  • Continuous improvement and transaction based pricing
  • Governance and its evolution

Jon Bell, Engagement Director for SKF and Tetra Pak – Capgemini BPO Services

10:20 – 11:10 Networking and Coffee Break
11:10 – 12:30  Parallel Sessions
 Stream A

Executive Briefing:
Performance Optimization in Shared Services and Outsourcing

Adriano Cito Moderator: Martin Wolleswinkel, Practice Lead Finance Transformation, Europe, The Hackett Group
  • Importance of performance success for shared services and outsourcing engagements
  • Strategies to ensure continuous improvement and not just one-off improvements
  • Measuring performance improvements - distinguishing between efficiency (doing things right) and effectiveness (doing the right things)
  • Roles of effective talent management
  • Leveraging technology to improve performance
 Adriano Cito

Adriano Cito, Region Controller Europe, Africa and Middle East & Director FSSC, JohnsonDiversey 

Liam Keys  Liam Keys, General Manager GBS Financial Services Europe, GE
 Luc Le Brun Luc Le Brun, Controller Business Process Optimization Finance, Agfa HealthCare
Gerard Lopez, Vice President of EMEA Operations, Brainware
 Stream B

Case Study and Interactive Discussion:
Captive Shared Services versus Outsourcing

 Harry Wauters

Speaker: Harry Wauters, Director, Global Financial Shared Services Centers, International Paper

  • International Paper Company
  • International Paper’s global financial shared services centers
  • Drivers for outsourcing
  • Outsourcing versus captive
  • Must have in your contract
  Interactive Discussion Leader: Pankaj Alexander, Senior Manager Controller, FedEx

Karsten Soderberg

Moderator: Jesper Lillelund, Director, CorporateLeaders
 Stream C

Executive Briefing 
What's Next for Shared Services 



Karsten Soderberg 

Moderator:  Karsten Soderberg
Director, CorporateLeaders

  • The evolution of shared services
  • The next steps: Challenges and options
  • Scope expansion and performance improvements
  • Outsourcing options
  • Commercializing shared services
John Hall John Hall, Senior Vice President, DSM Business Support

Jürgen Maul, Head of Finance and Accounting Services, Bayer Business Services

Reginald Van Peteghem Reginald Van Peteghem, Director Financial Processes & Services, Borealis Polymers N.V.
12:30 – 13:45 Networking Lunch
13:45 – 14:00

Performance: Capacity to Change
Tim Vermeire, Still Movin

14:00 – 14:20 Morning Parallel Sessions Roundup
14:20 – 15:00
Trend Analysis

Interactive Discussion 


Karsten Soderberg

Moderator: Karsten Soderberg, Director & Founder, CorporateLeaders
 Cathy Tornbohm Cathy Tornbohm, Vice President Research, Gartner
15:00 – 15:20 Networking & Coffee Break
15:20 – 16:40  Parallel Sessions
Stream A

Executive Briefing:
Driving Innovation in Shared Services and Outsourcing

Soeren Dressler 

Moderator: Dr. Sören Dressler
Professor of International Management Accounting, University of Applied Sciences, Berlin; Director, Offshoring Institute

  • New technology and further automation – How to understand which technology is right for you
  • More client focus through comprehensive charging models – What are the state-of-the-art charging models
  • Creating the Center of Competence – How to stimulate innovation through bundling of competencies
  • Products vs. process orientation – How should the service offering be structured
Dr. Constanze Nüsperling, Senior Director Shared Services, UCB
 Cathy Tornbohm Cathy Tornbohm, Vice President Research, Gartner
 Reginald Van Peteghem Reginald Van Peteghem, Director Financial Processes & Services, Borealis Polymers N.V.
Stream B

Executive Briefing:
Lessons Learned from Servicing Outsourcing Clients - The Providers’ Side of the Story


Moderator: Kit Burden, Partner and Head of Technology, Sourcing and Commercial Group, DLA Piper

  • What works best before and during contract
  • Continuous improvement, transformation and value add
  • What to avoid - during due diligence, in negotiations, in transition, in governance and during steady state
  • What can both customer and service provider do to learn from the past and maximize the chances of future success?
  • A successful relationship (and why)
Neil Shepherd, Head of Product Development for BPO, Capgemini Global BPO Services
Harry Wauters Harry Wauters, Director, Global Financial Shared Services Centers, International Paper
Stream C

Executive Briefing:
Best Human Capital Management Practices in Business Transformation

Moderator: Luc Langeraert, HR Director Belux
Fujitsu Services
  • HR basics to drive change successfully
  • Making change fun
  • Importance of open communications and involvement
  • HR operations or HR management
  • Recruiting professionals as managers or managers to manage professionals
  • Dilemmas within flat organizations
 John Hall

John Hall, Senior Vice President, DSM Business Support

  Dr. Joachim Jäckle, Corporate Senior Vice President Financial Operations, Henkel

Linda Kromjong

Linda Kromjong, Senior Director HR, Europe and EMEA, DHL Global Business Services
16:40 – 17:00
Afternoon Parallel Sessions Roundup & Closing Remarks    
17:00 – 17:30 Networking & Farewell Drinks

Premium Sponsors
Capgemini Finance Transformation Outsourcing Shared Services



Our Partners

The Corporate Leaders Network

Tangible Impacts of Accounting Transformation