If you would like to speak at the conference, please send us your CV and speaker credentials to events@corporate-leaders.com and it will be our pleasure to get in touch with you.  

Claudio Altini

Claudio Altini is an acknowledged expert in all aspects of Finance and HR functional transformation and leads EquaTerra’s Business and Financial Processes practice for the European and Asia Pacific regions
He is a leading authority on multi-functional Shared Services with wider expertise in design and delivery of corporate services. Within this he has a particular interest in back office transformation of finance and HR functions

Claudio’s knowledge has been gained over two decades across both the private and public sectors via extensive international experience delivering solutions for clients in telecoms, automotive, IT, manufacturing, chemical distribution, pharmaceuticals, FMCG, leisure and central government

He has undertaken projects including sourcing strategy, the design and development of shared service centres and retained functions; design of ‘best practice’ processes; systems selection & implementation, and organisational design and change
A Business and Accounting graduate and a member of the South African Institute of Chartered Accountants, Claudio trained with PriceWaterhouseCoopers, worked in Industry for a number of years and joined EquaTerra after some ten years with PA Consulting Group

Stephen Babbage
European Business Services Leader, Sun Chemical

Stephen is leading Sun Chemical’s European Shared Services project, currently in the rollout phase. He established the appropriate model for Europe, is managing the roll out, alongside the global SAP project. He joined Sun Chemical in 2004, initially in the newly created position of Credit Manager Europe, which improved overall effectiveness by harmonizing diverse Credit & Collections functions spread across some 20 European countries, using techniques and processes based on best practice in Shared Services.

Prior to joining Sun, Stephen applied his cross-cultural background and understanding as General Manager responsible for Impress Shared Services across Europe. Whilst there, he spearheaded a number of initiatives, including harmonisation of accounting practices across the Group, and implementation of advanced Cash Management software. Projects included advanced receivables reporting systems and implementation of state of the art electronic banking and collections software.

After qualifying as a Chartered Accountant, he spent over twenty years in IT security and control, specialising in financial services, and including seven years as Director of IT Audit & Security for the Middle East practice of Deloitte & Touche. His international career spans more than 50 countries, and he is currently living in his eighth – but not last! – country. Based in the Netherlands, he presently divides his time between project lead offices in the UK and Cincinnati, delivery sites in Wroclaw and Bangalore, and local operations.


Dr. Nigel Batty

Change Management Director, t-Finance, Unilever

Nigel Batty is Change and Communication Director, Finance Business Services for Unilever Europe and is based in Rotterdam (The Netherlands).

Nigel Joined Unilever in 1990 as part of the R&D function, leading research teams in Plant Breeding International, Cambridge and then Colworth Laboratory near Bedford. In 1996, he moved into Product Development for Birds Eye Wall’s, taking responsibility for UK and European development programmes in both Frozen Foods and Ice Cream as well as implementing significant changes in programme and project management for product development groups in these sectors of the UK business.

In 2001, Nigel further developed his interest in change and communications when appointed as Change Manager for the Eclipse project – implementing a common ERP (SAP) platform, initially in the UK and then across Europe. This required developing a scalable approach to introducing a new organisational structure, business processes, IT skills and way of working across over 10,000 users in 14 countries.

Since 2005, Nigel has been part of the regional team for Finance Business Services, responsible for communications, training and organisational change. The programme has successfully transformed and outsourced transactional elements of Unilever Europe’s finance processes to IBM, including Accounts Payable, Travel and Expenses, Fixed Assets, Bill to Cash and General Ledger (incl. tax and statutory reporting). It is the largest BTO F&A contract within Europe impacting approx. 750 FTEs across 24 countries. The transition process started in 2006 and will be completed by the end of this year - beyond which, the journey continues as both Unilever and IBM explore opportunities for the delivery of further benefits. Unilever Europe and IBM are the winners of the 2008 FAO Research Award of Distinction.

Nigel is married with one daughter and lives in Cheltenham, UK.


Ronny Brisaert

Finance Director, Danfoss

Ronny has a significant track record of implementing change in Finance Departments across Europe.

After graduating with a BSc in Accounting he spent 5 years as Head of Accounting for the leading consumer brand Wella, during which time he oversaw the implementation of SAP in the Finance section.
Since then he has spent 10 years driving change programs in Danfoss, first as Finance Manager for Belgium and then extending to Finance Manager for Benelux. Ronny has been intimately involved in the complex transitioning of the finance function to a BPO solution and is now Finance Director, Global Finance Services for Danfoss.


Christopher (Kit) Burden

Partner and Head of Technology & Sourcing Group, DLA Piper

Kit specialises in the areas of outsourcing and complex technology transactions, advising both users and suppliers of IT and outsourcing services and in relation to all aspects of the procurement process. His work ordinarily involves him on business critical projects frequently valued in the hundreds of millions of pounds. Major clients he works for include UBS, Pearson Group/Financial Times, Dixons, TUI, Gulf International Bank, Lloyds TSB, GNER, Birds Eye Iglo, HCL Technologies, the British Council, Red Hat, Royal Bank of Scotland/ABN Amro and PricewaterhouseCoopers, as well as various major insurers and retail banks and other large corporates and providers of IT and outsourcing services.

He is identified as a leading outsourcing and technology lawyer by all of the leading legal directories, including the Legal 500, Legal Experts and Chambers. Recent editions of Chambers and the Legal 500 describe him as "a brilliant IT lawyer" with "a grand reputation". Kit is a Trustee of the Society of Computers and Law and chairs its Outsourcing Group. He is also a member of the Computer Law Group. A frequent speaker at industry and legal conferences both in the UK and internationally, Kit also writes for various journals on IT and outsourcing including IT Law Today, Computers and Law, and the Computer Law and Security Review, for which he is on the correspondent's panel. He is the author of two leading publications, on Computer Contracts (Sweet & Maxwell) and the Legal Protection of Computer Software (EMIS), and co-author of the chapter on IT Contracts in the Encyclopaedia of IT Law (Sweet & Maxwell).


Adriano Cito

Region Controller Europe, Africa and Middle East & Director FSSC, JohnsonDiversey

Adriano is EMEA Region Controller at JohnsonDiversey Regional HQ in The Netherlands. He has 20 years of experience in finance, Audit, ERM, and Internal Controls in various multinational companies. In 2004 he joined JohnsonDiversey as Internal Control Director. In his current role of Region Controller he is also responsible for the implementation of the Regional FSSC and for the relationship with the BPO service provider.


Nigel Coffey

Service Delivery Director, Pfizer

Nigel Coffey is a Chartered Accountant and has worked with both Arthur Andersen in the UK and Price Waterhouse in Ireland in their audit and business advisory departments across many sectors. He has 11 years experience at Director level in the Pharmaceutical Industry. He has also worked in the IT and Advertising sectors. He has extensive business and financial transformation experience as well as significant experience in acquisitions and disposals.

In his current role he oversees customer relationship management for Pfizer’s European Shared Service Operations. In addition, he manages the Expenditure, O2C, performance management and reporting teams. Pfizer’s European Shared Service operation based in Dublin, Ireland, provides financial support on the Oracle Financials platform for all of Pfizer’s divisions across 16 European countries. To provide this support, the Dublin-based team also manages the relationship with BPO service provider Genpact who delivers European Voice Support out of Romania and Transactional Processing support out of India. The European centre is one of Pfizer’s three Global Shared Service Centres, the other two being based in Memphis (USA) and Dalian (China).

In his current role Nigel works closely with the European Market Finance Directors and Global Process Leads to deliver the global finance vision to: Improve the control environment around financial operations; Optimize cost, quality and effectiveness opportunities; Enhance customer oriented mindset to focus on adding value to businesses; Foster highly engaged and satisfied colleagues in the business.


Bill Cowie

VP Finance Transformation & Business Services,
Tetra Pak International SA.

Bill Cowie has held various senior Finance roles in Manufacturing, Commercial and Corporate functions both within Tetra Pak and the BOC Group in London, Singapore, Sydney and Lausanne. He is responsible for the continuous improvement of the finance and control business processes, information technology investment prioritisation and implementation; and Finance transformation projects. He also leads Finance sourcing and service delivery models decisions and directs the shared service operations and transaction outsource contracts.

Recent activities include the SAP R3 single instance global roll out, and two outsource contracts for Finance transactions and VAT. He is invited regularly to speak at conferences on Finance transformation and outsourcing.

Bill is based in Lausanne, Switzerland; he is a qualified Chartered Accountant, an Alumni of Harvard Business School and personally enjoys Skiing, Rugby and Scuba Diving as a professionally qualified Divemaster.


Peter Deelen

Head of Accounting and European Financial Shared Services Center Manager, Agfa Graphics NV

Peter Deelen (37) is currently leading the new Financial Shared Service Center Europe for the Graphical division of Agfa-Gevaert. Peter joined Agfa Europe in October 2000, when the Financial Shared Service Center became operational, and is leading it since December 2006. Prior to Agfa, Peter held a series of accounting positions at Levi Strauss EMEA in Brussels, Belgium. Peter studied Accounting-Informatics followed by Commercial Organisation.


Jan Degraef

Associate Partner, CSC

Jan Degraef is heading the Performance Management Practice at CSC Belgium. The Performance Management team is specialised in assisting clients through major transformation programs with Organizational Change Management and Performance Improvement.

In this role Jan supported senior management across different industries and worked for clients such as Mastercard, Pioneer Europe, Asahi Glass Corporation, Volvo Truck Europe, Vandemoortele, KBC, SPE, Eandis, Federal Service of Finance, Infrabel.

Jan also is heading CSCs Finance Shared Service Center Industry Roundtable, an international network of FSSC practitioners sharing experiences and challenges. Many international companies contributed to the Industry Roundtable: e.g. Volvo, General Electric, HP, Monsanto, Bekaert, Unilever, Pfizer, Agfa-Gevaert, Borealis, Belgacom, Coca-Cola, Rhodia, General Motors, BP, Basell. Jan Degraef is holding a MBA degree.


Marcus Demgenski

Director Finance Shared Services Europe, LyondellBasell Industries

Marcus Demgenski manages the Finance Shared Service Centre Europe of LyondellBasell in Brussels. He also is a Director of Basell Polyolefins Company. LyondellBasell is one of the world’s largest polymers, petrochemicals and fuels companies.

Marcus has been at BASF since 1989, started his career in Ludwigshafen/Germany, spent five years in France as CFO of a subsidiary, before joining the BASF/Shell JV in 1999 as Finance Director for Germany.

Being a certified Six Sigma Black Belt, Marcus transformed Basell’s Finance Centre into a lean, KPI led organization, focusing on tangible business process improvements through various Six Sigma Projects in the area of Order to Cash and Purchase to Pay.

Marcus studied Business Administration, specialized in Finance and Accounting. He has a PhD from the University of St. Gallen, and is graduated in German Tax Law by the German Chamber of Lawyers.


Dr. Soeren Dressler

Professor of International Management Accounting, University of Applied Sciences, Berlin; Director, Offshoring Institute

Soeren Dressler, PhD, is Professor of International Management Accounting at the University of Applied Sciences in Berlin and Director of the international Master in Business Administration & Engineering Program. He also is Visiting Professor at the Loyola Graduate School of Business in Chicago. Soeren Dressler is the founder and Director of the Offshoring Institute and has authored a number of books and articles around Shared Services, BPO and Offshoring. He is the President of the Institute of Management Accountants in Germany.

Prior to his current position Soeren was with A.T. Kearney Management Consultants in Chicago where he served as Global Head of the Finance & Accounting Consulting Service Offering.

Soeren Dressler is a PhD of the University of Technology in Dresden and holds a Diplom-Kaufmann (MBA) Degree of the Otto-Friedrich University Bamberg.


Alex Hamilton

Partner, Latham & Watkins
Alex Hamilton is a partner in the London office of Latham & Watkins. His practice focuses on outsourcing and technology transactions, including business process, information technology and network and assisted transformation outsourcing, off-shoring and systems and software procurement and integration. He also has extensive experience advising on on-line banking, applications development, IT security, web hosting, electronic commerce and digital signatures. Mr. Hamilton provides legal and commercial advice to financial institutions and companies in the pharmaceutical, insurance, oil and gas, entertainment and retail industries. Mr. Hamilton is dual qualified to practice in both England and New York. Mr. Hamilton speaks regularly at conferences on outsourcing.


Hugo Hanselmann

Director Global Business Services, InBev

Hugo Hanselmann is Director of Global Business Services at InBev’s Global Headquarters in Leuven, Belgium. He focuses on improving the performance of InBev’s F&A, HR and Logistics processes that are centralised in InBev’s Business Services Centres around the globe and on standardising the processes and operations in all of these Business Services Centres. Mr Hanselmann holds a MSc in Business and previously worked in Germany, the Netherlands and Asia-Pacific on Marketing, Business Development, eBusiness and Business Process Management.


Mark Hodges

Chairman, EquaTerra

Mark is the leading authority on BPO and HRO, authoring the very first  market research report on BPO in 1989.  Mark is known as the “pioneer” of BPO, and sits on all of the major BPO and HRO industry associations and standards boards.

Mark is the co-founder of EquaTerra, and has been widely heralded as the pioneer of BPO in which he has been a thought leader, frequent speaker and author for more than 17 years.  Mark has won the HRO Sourcing Advisor of the Year award for three consecutive years, since the award’s inception.

Mark has led and continues to lead major engagements in BPO and HRO including Marriott, DuPont, Delta Airlines, Unilever, TXU, Chevron-Texaco, Williams Companies, Whirlpool and many other corporations.   Mark has assisted over 80 corporations in the assessment and improvement of their HR functions via HRO, internal transformation and shared services.

Mark was a founding executive of Exult Inc., the world’s first HRO provider, where he headed Corporate Development, Strategy and Marketing during Exult’s inception, start-up and growth phases.
Mark was a founder and COO of G2 Research, a business planning and market research firm to outsourcing providers.  After 11 years, Mark sold G2 Research to Gartner Group where G2 became Gartner Dataquest’s Global IT Services Group.


Peter Horwood

Implementation Director, t-Finance, Unilever
Peter Horwood is Transitions Director, Finance Business Services for Unilever Europe and is based in Rotterdam (The Netherlands).

Peter joined the Finance Function of Unilever in 1986, with initial roles in results reporting, factory accounting and distribution accounting. He qualified in CIMA in 1989 and is now a Fellow member. Peter then worked in the Unilever corporate centre as Financial Accountant of the Unilever PLC entity and holding companies, and later as Treasury Controller, working and living in the Netherlands.

Returning to the UK in 1995, Peter became Factory Finance Manager for Birds Eye Walls’ ice cream factory, and then Company Financial Accountant. Through this time Peter managed a number of system implementations and organisational changes in the business.

In 2000, Peter was inspired to join the Eclipse programme implementing a common ERP (SAP) platform initially in the UK and then across Europe. Peter worked as Finance stream lead, and later as country implementation manager for several countries. 

In 2005, Peter joined the regional team for Finance Business Services. The programme has successfully transformed and outsourced transactional elements of Unilever Europe’s finance processes to IBM, including Accounts Payable, Travel and Expenses, Fixed Assets, Bill to Cash and General Ledger (incl. tax and statutory reporting). It is the largest BTO F&A contract within Europe impacting approx. 750 FTEs across 24 countries.  

Peter was responsible initially for IT and PMO, then several country transitions, and now looks after the Europe Transition portfolio. The transition process started in 2006 and will be completed by the end of this year - beyond which, the journey continues as both Unilever and IBM explore opportunities for the delivery of further benefits. Unilever Europe and IBM are the winners of the 2008 FAO Research Award of Distinction.

Peter is married with two children and lives in Gloucester, UK.


Daniel Meyer
Senior Manager Business Services, Bosch

Daniel Meyer has several years of working experience in the area of shared services. He has been working for Bosch Communication Center for six years. During this time, his tasks included the responsibility for international quality management and the temporary responsibility for the service center located in France. In 2006, he was promoted the head of Business Services and Shared Services. Mr. Meyer and his team support units of the Bosch group worldwide in conceptualizing as well as in implementing Shared Service solutions. In doing so, he and his team use the international service center network of Bosch Communication Center. Mr. Meyer also has considerable experience regarding Customer Relationship Management and Customer Contact Centers. He regularly speaks at conferences on business process outsourcing and shared services.


Estelle Meyer

Change & Communication Director
Nestlé Business Services

Estelle Meyer is Change & Communication Director for Nestlé Business Services, which delivers global shared services to Nestlé operating companies, in the area of Employee Services, Financial Services, Facilities Services and Procurement.

Estelle began her career with Nestlé in 2003, as Communication Specialist for Nestlé headquarters. In 2005, she was promoted Communication Manager for GLOBE, Nestlé most ambitious process reengineering programme, aiming at improving performance
and operational efficiency.

She joined Nestlé Business Services early 2008, to drive a comprehensive and consistent Communication and Change strategy for the organization.

Before joining Nestlé, Estelle was consultant in organization and communication, based in Paris and Zürich.

Estelle is originally from Paris, France. She holds a MSc from Ecole des Mines (France), and graduated in 2006 from a Master Degree in PR and Communication (Lausanne, Switzerland).


Glen Schmidt

SVP Finance Operations EEMEA, DHL

Mr Schmidt is currently SVP Finance Operations EEMEA at DHL, where he has full responsibility for the financial systems and business processes across the entire EEMEA region encompassing 89 countries, including the leadership of two financial shared service centres. Mr Schmidt has set up two shared services in Dubai and Mauritius currently servicing 40 countries in Billing and 12 countries in accounting and these are performing at high levels of efficiency.  In his previous role as CFO and Change Management Director Austria, Mr Schmidt was responsible for transferring the finance transactional activities of Austria to a shared Service Center in Holland; this was the most successful shared services country migration project within DHL – Europe.

Mr Schmidt has extensive experience in Leading change programmes and has also Developed and led the integrated strategy for a standard accounting platform across 72 countries and over 100 reporting entities using Sun Systems as well as standardising the billing application in all 89 countries. Past positions that Mr Schmidt has held at DHL were in Internal Audit and Financial Planning and Analysis. 

Mr Schmidt has a degree in Chemistry from Imperial College and is a Chartered Accountant. He started his Career with KPMG Peat Marwick and then moved on to DHL. 


Karsten Soderberg

Director & Founder, CorporateLeaders

Karsten Soderberg has more than 15 years of international executive experiences. He has held various assignments in multinational companies in functions ranging from, Global Executive management and leadership, Business Process Transformation, sales & marketing as well as project and program management.

Through his various functional and administrative positions Karsten possess significant and comprehensive experiences in end-to-end business processes, sales management, strategic analysis, organizational revitalization, project management, business transformation, people supervision and coaching.

Karsten holds a Master of Science degree in business administration and management science and a Bachelor degree in the same field. He also holds postgraduate qualifications in The Balanced Scorecard, EFQM - European Foundation for Quality Management and TQM


Ralf Spielberger

CFO Northern Europe, Pitney Bowes
Ralf joined Pitney Bowes in March 2007 and as CFO Northern Europe he is responsible for managing the F&A within Central Europe and the Nordics as well as parts of Eastern Europe. As SSC Director he additionally oversees eight finance and back office functions based in Prague and Chennai.

Ralf has held various positions within the F&A sector during his career. He has worked for CSC, Getronics and EDS where he gained additional experience in different outsourcing deals. Prior to joining Pitney Bowes Ralf spent five years working for CSC, amongst others as the Finance Director for the DuPont Outsourcing Deal in Europe. During his time with EDS he also supported the GM outsourcing deal.


Peter Truijen

VP Finance & CFO EMEA, Newell Rubbermaid

Peter is the CFO and VP Finance for Newell Rubbermaid EMEA based in Paris.

Newell Rubbermaid is US based consumer Products Company known for developing and growing Brands That Matter. Key brands are Rubbermaid, Graco, Waterman, Parker, Dymo, Rolodex, Irwin Tools and Sharpie.

Peter started his career in 1987 as an Officer with the Dutch Army after which he moved on working for the global consulting company Accenture based in London. After working as a consultant for 7 years he joined PepsiCo working for their food division Frito Lay EMEA. At Frito Lay Peter was the CFO for Western Europe. In 2000 Peter joined Vintura Strategy & Corporate Finance as a partner. Peter is married and has 3 children.


Bill Ward

Senior Director Finance, Cisco

Bill has 20+ years of experience in the technology industry leading teams through large scale transformational change. He graduated from Exeter University with a BA in Economics and qualified as a Chartered Accountant with Price Waterhouse. He has recently completed a Post Graduate Certificate in Evidence Based Coaching from the Fielding Graduate University in Santa Barbara and is a certified coach with the International Coach Federation.

Bill’s technology journey started in 1986 with the Amdahl Corporation, a manufacturer of mainframe computer systems. Over the next 10 years, Bill lead teams in the Field Sales Finance operations in Europe and the Mainframe Business Division in California. From Amdahl Bill joined Qualcomm, based in San Diego California, where he was Vice President and Corporate Controller of Cricket Communications, a spin-off and start-up building out wireless telephone networks based on an innovative prepaid business model.

Returning to Europe in 2000, Bill joined Cisco Systems in their European Operations Centre in Amsterdam. Over the next few years he rationalised and consolidated the back office Finance functions across the Company, implementing four global shared service centres and realigning the in-country Finance operations. This was a journey that took him back to California and to Cisco’s headquarters in San Jose. From Shared Services Bill moved to Finance Leadership & Development, working to promote an environment that supports change and encourages personal development among Cisco’s 2200 worldwide Finance staff.

In 2008 he returned to the UK to lead the European and Emerging Markets Workplace Resources team. His current priorities are to evolve the concept of the ‘workplace’ to support changing working patterns and demographics, as well as implementing more productive and collaborative ways of working.

Bill’s passion lies in helping people and teams think differently


Antony Welfare

Director of Shared Service, DSG International plc 

Antony Welfare is Director of shared services and executive director of DSG international SSC. Antony has worked within the retail industry for over 15 years, including at Sainsburys PLC and M&S PLC. At DSGi he is responsible for the set-up, development and running of the group shared services.






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