21st October 2008 (Pre-conference day)
 
 
19:30 – 21:00 Pre-Conference Networking Cocktail
 
   
22nd October 2008 (Main conference day)
   
09:00 – 09:10 Chairmen Welcome Address
 
 

Dr. Soeren Dressler
Professor of International
Management Accounting, University of Applied Sciences, Berlin; Director, Offshoring Institute

   
Karsten Soderberg, Director & Founder, CorporateLeaders
   
09:10 – 09:50  Drivers for Continuous Finance Transformation Excellence   
 

Keynote

Peter Truijen, VP Finance & CFO EMEA, Newell Rubbermaid

   
09:50 - 10:00 Improving Productivity
   
10:00 – 10:40 Talent Management in Finance Shared Services    
 

Case Study

Antony Welfare, Director of Shared Service, DSG International plc

 
  • Creating the right organisational culture to benefit your staff
  • The importance of communicating your organisation’s vision and objectives
  • Motivating staff in a transactional environment
  • Overcoming the cultural diversity challenges
   
10:40 – 11:00  Networking and Coffee Break
   
11:00 – 12:30  Parallel Sessions – Executive Briefings
   
 Stream A Governance Success – Setting your Structure
   
 


Kit Burden, Partner and Co-Head of Technology and Sourcing Group, DLA Piper


 
  • What do we mean by governance 
  • What represents success in a governance structure
  • What does a solid governance structure need to cover/include
  • How can we engender successful governance structures and relationships 
   
 


Bill Cowie
, VP Finance Transformation and Business Services, Tetra Pak International

 

   
  Marcus Demgenski, Director Finance Shared Services Europe, LyondellBasell Industries
   
 


Ralf Spielberger, CFO Northern Europe, Pitney Bowes

   
 Stream B Implementation – Mitigating Risks

Moderator: Dr. Soeren Dressler
Professor of International Management Accounting, University of Applied Sciences, Berlin; Director, Offshoring Institute
 

 
  • Identifying and managing risk in practice
  • Deploying mitigation plans through effective change management
  • Roles and responsibilities of the project team (migration planning, process description, communications)
  • How to cover risk elements in SLAs (Service Level Agreements)
  • Importance of benchmarking before and after migration
  • Roles of expert advisors
   
Claudio Altini, EquaTerra
   
 

Peter Horwood, Implementation Director, t-Finance, Unilever

   
 


Daniel Meyer
, Senior Manager Business Services, Bosch

 

   
 Stream C Strategy – Moving from Cost Efficiency to Customer Satisfaction

Moderator: Karsten Soderberg, Director & Founder, CorporateLeaders

 
  • From business case to added value
  • Linking customer satisfaction to strategy
  • Customer satisfaction as a driver for better performance
  • How to achieve customer satisfaction in practice
   
 
Nigel Coffey, Service Delivery Director, Pfizer
   
 


Estelle Meyer, Change & Communication Director, Nestlé Business Services


   
  Antony Welfare, Director of Shared Service, DSG International plc
   
12:30 – 13:40 Networking Lunch
   
13:40 - 13:50 Improving Productivity
   
13:50 – 14:30 Global Footprint for Shared Services
 

Case study

Bill Ward, Senior Director Finance, Cisco

 
  • Trends in globalization
  • The Cisco story
  • A dynamic business model for evolution
  • The Global Shared Service Centre as the experience of choice
  • What's next?
   
14:30 – 15:10 Shared Services as Centers for Excellence: Beyond Efficiency and Cost Benefits
 

Case study

Nigel Coffey, Service Delivery Director, Pfizer

 
  • Pfizer's finance transformation: An overview
  • Centralization & standardization
  • Optimize cost, quality, effectiveness/efficiency
  • Robust environment around finance operation
  • Foster engagement and satisfaction
  • Proactive collaboration to add value
   
15:10 – 15:30 Networking and Coffee Break
   
15:30 – 16:45  Parallel Sessions – Executive Briefings
   
Stream A Managing Change
 


Moderator: Jan Degraef
, Associate Partner, CSC

 

 
  • How to secure buy-in by the different stakeholders
  • How to manage expectations (SLA and KPI measurements)
  • Greenfield or brownfield approach
  • The challenges in shared services and outsourcing approaches
  • Securing and hand over of know-how about products, customers, organisation, processes, systems
  • People management
   
 


Dr. Nigel Batty, Change Management Director, t-Finance, Unilever

   
 

Glen Schmidt, Director Finance Operations – EEMEA, DHL

   
 


Ralf Spielberger, CFO Northern Europe, Pitney Bowes

   
Stream B Relationship with Outsourcing Providers

Moderator:  Mark Hodges, Chairman, EquaTerra

 
  • How to set up a relationship in a way that works
  • Best ways to manage SLAs, KPIs, pricing, gain share and measurements
  • Overcoming common hurdles
  • Best practices & process improvements
   

Stephen Babbage, European Business Services Leader, Sun Chemical
   
 


Ronny Brisaert, Finance Director, Danfoss

 

   
 
Adriano Cito, Region Controller Europe, Africa and Middle East & Director FSSC, JohnsonDiversey

   
  Alex Hamilton, Partner, Latham & Watkins
   
Stream C
Sustainable Shared Services Success: From Inception to Maturity
Moderator: Marcus Demgenski, Director Finance Shared Services Europe, LyondellBasell Industries
 
  • Dynamic target settings: how to define reachable steps towards excellence
  • Process Control
  • Ongoing process improvements and cost reductions
  • Quality assurance: Staff turnover, ongoing training
   

Peter Deelen, Head of Accounting and European Financial Shared Services Center Manager, Agfa Graphics NV

   
  Hugo Hanselmann, Director Global Business Services, InBev
   
 


Bill Ward, Senior Director Finance, Cisco

   
16:45 – 17:30  Aligning Transformation Strategy with Long Term Business Goals    

Moderator: Karsten Soderberg, Director & Founder, CorporateLeaders

 
  • How does a world-class support organization add value to business
  • Aligning functional and business strategy
  • The role of outsourcing and shared services in a rapidly changing business landscape
   
Jan Degraef, Associate Partner, CSC
   


Dr. Soeren Dressler
Professor of International Management Accounting, University of Applied Sciences, Berlin; Director, Offshoring Institute

   
Mark Hodges, Chairman, EquaTerra
   
 


Peter Truijen, VP Finance & CFO EMEA, Newell Rubbermaid


 

 

17:30 Chairmen Closing Remarks
Dr. Soeren Dressler
Professor of International Management Accounting, University of Applied Sciences, Berlin; Director, Offshoring Institute
   
  Karsten Soderberg, Director & Founder, CorporateLeaders

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