Serco extends contract with Genpact
6 January 2011:
BPO major Genpact today said its contract with international services firm Serco for providing finance and accounting (F&A) services has been extended for six years.
Under the new agreement, Genpact will expand the scope of its services to further deploy F&A processes for Serco's growing operations, Genpact said in a statement.
Genpact is specifically handling procure to pay, order to cash, record to report, general accounting, treasury cash management, technical accounting, and payroll processes.
"Over the last five years, the partnership between Genpact and Serco has been able to address Serco's growing global services business and the unique challenges within that environment while improving the outcomes of these end-to-end processes," Genpact Chief Operating Officer N V Tyagarajan said.
Genpact has been providing F&A services to Serco since 2006. The BPO firm will be working to drive process improvements at Serco's own Shared Services Center (SSC) organisation in the UK, Asia-Pacific and the Middle East.
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Source: Business Standard
