New IBM business process delivery center opens in Egypt  

18 January 2010:

The inauguration was witnessed by Dr. Tarek Kamel, Minister of Communications and Information Technology and a group of government officials. Also present at the event were an IBM delegation, headed by Peter Lynt, General Manager, Global Business Process Delivery, Amr Ghoneim, General Manager IBM Egypt, and. David Brooks, BPD Center Leader.

This is the first time IBM has operated in Smart Village Cairo. The new BPDC, a critical component of IBM's network of global services delivery centers, will focus specifically on delivering outsourced business process services for IBM's finance and accounting clients.

"IBM corporation is perceived as the technological partner of the Egyptian government," said Dr Tarek Kamel, Minister of Communications and Information Technology. "This partnership was reinforced by the visit of IBM's Chairman and CEO Sam Palmisano in September 2008 where he met with President Mubarak. During his visit, Palmisno witnesses partnership initiatives by the Egyptian Government and IBM. Today IBM isn't being looked at as a software, information systems, and services provider but as a partner that is investing in the implementation of the Ministry's strategy in the field of outsourcing industry and investing in R&D."

Skilled Egyptian workers are currently being trained and hired to deliver services that range from business process outsourcing through back-office and transaction processing operations, to technical support and call center operations.

"IBM is pleased to open its new center located in Smart Village Cairo," said Amr Ghoneim, General Manager, IBM Egypt. "Egypt is one of the fastest-growing economies in the world and one of the most attractive growth markets for business. IBM's decision to locate a Business Process Services Delivery Center here recognizes the importance of Egypt to our services delivery network as well as other factors like cultural compatibility and the availability of highly-educated professionals."

The agreement to establish the BPD Center is the outcome of a joint collaboration between IBM and The Information Technology Industry Development Agency (ITIDA), the executive IT arm of the Ministry of Communications and Information Technology. The center agreement was signed in March 2009 in the presence of many government officials, headed by Dr. Tarek Kamel, Minister of Communications and Information Technology, ITIDA officials and representatives of IBM Corporation. The Center supports the Egyptian government's plans to focus on job creation through multiple projects.

Source: Ame Info

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