Creating Flexible And Resilient Workflows  

23 December 2020:

If the past decade has taught us anything, it’s to expect the unexpected. We’ve all had to become experts at risk management. The global financial crisis seems like a lifetime ago – in fact, the UK only came out of that recession in 2009 (and Greece in 2014). Then came Brexit, Trumpism, and finally, the worst shock of all: the COVID-19 pandemic.

For years the traditional operating model has been focused on optimizing wherever possible to create leaner and more efficient processes and organizations: just-in-time supply chains, inventories kept to a minimum, and goods delivered without delays. Such an approach served companies well in a business environment characterized by relative stability, reliable distribution channels, and limited or localized disruptions.

In this new era of risk, however, these inflexible, cut-to-the-bone models haven’t been fit for purpose. Remember the start of the pandemic, when whole supply chains reliant on a steady flow of goods from China suddenly grounded to a halt? Many businesses only knew one way of operating and couldn’t change or adapt in time. Ruthless efficiency has come at the cost of flexibility and resilience.

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